Refund policy

RETURNS & EXCHANGES
While we want you to be satisfied with your order, we do understand that sometimes not everything is meant to be.  

All items must be returned or exchanged within 14 days of delivery of online orders and from the order date of store pickup orders.  You must email us at sales@jetsdesignshop for an RA# request for your return.  All items are eligible for store credit (minus original shipping cost, if free shipping was applied to your order then we subtract a $6.25 shipping fee) with return shipping costs at the customers responsibility, only if they are returned unworn, unwashed, and with the original tags attached.    There is a 15% restocking fee for all RA's.

**WE DO NOT ACCEPT RETURNS ON ANY GRAPHIC APPAREL** as orders are printed as they come in.  We only accept returns on non printed eligible items.

All items that are Final Sales/Clearance or VIP Sale Specials are not eligible for return or exchange.  All sales on these items are final.

DAMAGED ITEMS
While we inspected every item prior to shipping, if you receive a defective item please email us within 3 business days with pictures for a RA#.  Items that are issued an RA# (please allow up to 3 days for our team to respond) to be returned will receive a prepaid shipping label.  Once the item is received we will issue a store credit for equal exchange. 

While we process orders daily and put items through quality control measures, we are not responsible for mishandling of items.  We will not replace items that have been cut from opening packages, improperly washed, dried, ironed, or have had high heat applied to the item.  These items will be ineligible for returns.